Student Support

On this page you will find useful information in relation to online learning, student support and useful contacts.

Our College buildings may be closed, but our teaching staff are still available to ensure that you are fully supported throughout this time and are able to work efficiently from home.

Accessing MyDay

We have put together the following handouts to help you access the Knowsley Community College and St Helens College MyDay.

Accessing the VLE (Moodle)

  • Visit
  • If you are accessing the VLE from home, you will automatically be signed in. Simply press the “Log In” button that is in the top right-hand corner, and this will log you into the system.
  • If you are accessing the VLE from outside of college you will need the following details:
    • Username: Please log in with your student email address, which is your college network ID followed by: for Knowsley Community College students and for St Helens College students.
    • Password: Your password is your date of birth in an 8 figure format (DDMMYYYY).

If you experience any issues logging in, or you can’t see your course area, please email

Connect to your virtual classroom with Microsoft Teams

Use this useful handout for how to access Microsoft Teams and your virtual classroom.

Safeguarding and Wellbeing Team

Your happiness, wellbeing and education is so important to us. If you feel that you need support and guidance, both personally and/or academically, our dedicated Safeguarding and Wellbeing Team are available to help you.

Picture of the Safeguarding and Wellbeing Team

Picture of Jeanine Williams

Jeanine Williams
Safeguarding, Mental Health and Wellbeing Manager

07545 103 527 / 01744 623 842

Picture of Jackie Campbell

Jackie Campbell
Safeguarding, Mental Health and Wellbeing Officer

07540 672 819 / 0151 477 5869

Picture of Suzanne

Suzanne Littler
Safeguarding, Mental Health and Wellbeing Officer

07814 667 808 / 01744 623 379

Picture of Lynda

Lynda Manning
Safeguarding, Mental Health and Wellbeing Officer

07833 309 564 / 01744 623 379

Picture of Sam

Sam McLean
Safeguarding, Mental Health and Wellbeing Officer

07748 133 734 / 01744 623 379

Picture of Olivia

Olivia Flaherty
Safeguarding, Mental Health and Wellbeing Officer

07768 745 991 / 01744 623379

Picture of James

James Jordan
Designated Safeguarding Lead

0151 481 4679

Useful Numbers and Websites

Barnardo’s (Counselling for under 18’s) 01744 818930
Beat Eating Disorders 0808 801 0677
CAMH’s Single Point of Access (Counselling under 18’s) 01925 579405
CGL (Over 18’s Drug/Alcohol Addiction) St Helens 01744 410752
CGL (Over 18’s Drug/Alcohol Addiction) Huyton 0151 482 6291
Childline (Counselling for under 18’s) 0800 1111
Engage (Under 18’s Drug Issues) 0151 482 6291
First Step (Domestic Abuse Issues Knowsley) 0151 548 3333
Housing Options Knowsley 0800 694 0280
Housing Options St Helens 01744 67515
IAPT (Counselling for Depression & Anxiety Knowsley) 0151 430 1707
Karma Nirvana (Forced Marriage Helpline) 0800 5333 247
Knowsley Children’s Services 0151 443 2600
Kooth (Under 18’s Counselling) Knowsley
Liverpool Children’s Services 0151 233 3700
Mindsmatters (Over 18’s Counselling) 01744 647100
NHS (Medical Helpline) 111
NSPCC 0808 800 5000
Papyrus (Helpline for under 35’s Feeling Suicidal) 0800 068 41 41
Rape Centre (Cheshire & Merseyside) 01925 221546
Rape & Sexual Abuse Centre 0151 218 7960
St Helens Front Door (Children/Adult Services) 01744 676767
Stop Hate Crime 0800 1381625
Talk to Frank (Government Helpline for Drug Issues) 0300 123 6600
The Samaritans (Listening Service) 0845 79090
Warrington Children’s Services 01925 444239
Wigan Children’s Services 01942 828300
Young Carers St Helens 01744 677279
Young Carers Knowsley 0151 443 5059
Young People’s Drugs & Alcohol Team (St Helens) 01744 677279

Careers Advice and Guidance

Our Careers Adviser is more than happy to provide impartial advice and guidance across a range of areas such as:

  • Courses which suit your interests, ambitions and how you prefer to learn
  • Progression routes i.e. next level of study, apprenticeships, degrees etc.
  • Career options and employment growth areas within industries/sectors
  • Support with CV’s, applications, interview tips, job searches etc.

Get in touch with our Careers Adviser, Margaret:

For information regarding career earning potential and job growth, visit UniFrog by clicking/tapping the image below:

UniFrog Artwork