This course is suitable for students aged 19 and over.
For many businesses, being able to offer clear and accurate information, advice or guidance – and knowing what can be shared legally and professionally – is really important. If you give information, advice or guidance as part of your role, this course can help you brush up on your skills and make sure you’re aware of the fundamental rules for successful information sharing.
This fully online course covers communication techniques, interpersonal skills and group interactions, as well as how to store and retrieve information in a way that complies with the law.
When will I start the course and how long will it take?
This course has flexible start dates throughout the year.
The flexibility of the course allows you to learn at your own pace and is estimated to take up to 114 study hours to complete.
What will I study?
Units covered include:
- Explore communication techniques
- Study how values, attitudes and beliefs can affect interactions
- Develop interaction and interpersonal skills
- Learn how information, advice or guidance can be explored
- Learn how group interaction can be utilised
- Manage information, including storage and retrieval
- Learn how to comply with the law
How is it assessed?
This is an online distance learning course which is assessed through a series of online assessments.
Full tutor support will be provided by the College throughout the course and you will be able to contact your tutor via telephone and email.
You will complete the course on an interactive, online learning platform and upon successful completion you will be awarded with a nationally recognised qualification and a certificate of achievement by CACHE NCFE.
Do I need any previous qualifications to start this course?
No previous qualifications are necessary, although some basic computer skills are required.
This course is suitable for anyone who is already working or looking to secure a role in the customer service industry or those wishing to progress onto further education.
What are the course fees?
Course fees are dependent on your personal circumstances and you may be eligible for funding. Our distance learning courses may be free to those who meet certain eligibility criteria* including:
- UK resident
- Aged 19 or over
(those aged 19-23 must have already achieved at least a full level 2 qualification or equivalent e.g. a full level 2 qualification or 5 GCSEs at grade A*-C or 4-9. Those who have not yet achieved a qualification at this level are not eligible to undertake one of these distance learning courses.)
*The College will carry out a simple funding assessment to check eligibility. Please note, any learner who has received funding for the course and does not successfully complete will be liable to pay for the course fees.
What can I go on to do once I have completed this course?
This course provides fantastic progression on to further distance learning courses depending on your career aims, such as the level 2 Certificate in Principles of Customer Service qualification. Take a look at our full range of distance learning courses here.
Are you ready to apply?
However, if you still have questions in relation to this course and wish to receive further information, please submit your enquiry here.
Ref: Brenda Tickle/Claire Walsh
Programmes funded by the Liverpool City Region Combined Authority’s Adult Education Budget are available to study here. Please visit Learner Services for further information about the financial support available to you.