This course is suitable for students aged 19 and over.
Positive working relationships with patients, families and residents are essential in any health and social care setting.
This course is designed to help students learn how to use effective communication to enhance the level of customer service delivered to both internal and external customers within a health and social care environment.
As the course is completed online, the use of a computer or laptop is recommended, however all student have access to our campus libraries including our quiet study spaces and computer suites!
When will I start the course and how long will it take?
This course has flexible start dates throughout the year and is estimated to take up to 94 study hours to complete.
What will I study?
- Preparing to deliver customer service in health and social care settings
- Effective communication for health and social care
- Understand the specific needs of customers and patients accessing health and social care services
- Teamwork in health and social care settings
How is the course completed?
You will complete the course through an interactive online learning platform and will be assessed through a series of online assessments.with no formal exams.
Full tutor support will be provided by the College throughout the course and you will be able to contact your tutor via telephone, email and Microsoft Teams.
Upon successful completion you will achieve a recognised qualification and receive a certificate.
Do I need any previous qualifications to start this course?
No previous qualifications are necessary, although some basic computer skills and the use of a computer or laptop are required.
What are the course fees?
Course fees are dependent on your personal circumstances and you may be eligible for funding. Our distance learning courses may be free to those who meet certain eligibility criteria* including:
- UK resident (those who live in devolved combined authorities outside Liverpool and Greater Manchester may not be eligible for course funding.)
- Aged 19 or over
(those aged 19-23 must have already achieved at least a full level 2 qualification or equivalent e.g. a full level 2 qualification or 5 GCSEs at grade A*-C or 4-9. Those who have not yet achieved a qualification at this level are not eligible to undertake one of these distance learning courses.)
*The College will carry out a simple funding assessment to check eligibility. Please note, any learner who has received funding for the course and does not successfully complete will be liable to pay for the course fees.
What can I go on to do once I have completed this course?
This course provides fantastic progression on to further distance learning courses depending on your career aims, such as the level 2 Principles of Team Leading or level 2 Understanding Behaviour that Challenges qualifications. Take a look at our full range of distance learning courses here.
Are you ready to apply?
However, if you still have questions in relation to this course and wish to receive further information, please submit your enquiry here.
Ref: Mark Carragher/Claire Walsh
Programmes funded by the Liverpool City Region Combined Authority’s Adult Education Budget are available to study here. Please visit Learner Services for further information about the financial support available to you.