This course is suitable for students aged 19 and over.
This course is designed to enable students to gain the knowledge and skills required to work in a range of different environments, within a variety of customer service roles. During this course you will develop an understanding of how to carry out a range of tasks, such as how to manage information and deal with challenging situations, whilst providing excellent customer service.
This comprehensive course is ideal for those already working in a customer-facing role or for those wanting to improve their job prospects and will expand your understanding of customer service.
When will I start the course and how long will it take?
This hybrid learning course has flexible start dates throughout the year and can take up to 26 weeks to complete. However, the flexibility of the course allows you to learn at your own pace.
What will I study?
This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles.
Units covered include:
- Principles of customer service and delivery
- Understand customers
- Understand employer organisations
How is it assessed?
The course is completed through an online platform and assessed through a series of online assessments.
Full tutor support will be provided throughout the course and you will be able to contact your tutor via telephone, email, Microsoft Teams and face-to-face drop in sessions at our St Helens Town Centre Campus.
On completion you will receive a nationally recognised qualification, awarded by NCFE.
Do I need any previous qualifications to start this course?
No previous qualifications are necessary. However, as this course is completed through an online platform, access to a computer or laptop is recommended and some basic computer skills are required.
Students also have access to our campus libraries including quiet study spaces and computer suites.
What are the course fees?
Course fees are dependent on your personal circumstances and you may be eligible for funding. Our hybrid learning courses may be free to UK residents who live in the Liverpool or Greater Manchester City Region. Those who live in devolved combined authorities outside Liverpool and Greater Manchester will not be eligible for course funding.
The College will carry out a simple funding assessment to check eligibility.
Please note, any learner who has received funding for the course and does not successfully complete will be liable to pay for the course fees.
What can I go on to do once I have completed this course?
This course provides fantastic progression on to further hybrid learning courses depending on your career aims.
Are you ready to apply?
Simply fill in our online form here.
However, if you still have questions in relation to this course and wish to receive further information, please submit your enquiry here.
Ref: Mark Carragher/Jenny Holmes
Programmes funded by the Liverpool City Region Combined Authority’s Adult Education Budget are available to study here. Please visit Learner Services for further information about the financial support available to you.